4.How do we collect and use your information?
Voluntarily submitted information
4.1. Account Owner Information
We collect personal information from individuals when they apply to register an account.
4.1.1. Process
During account registration, we request the date of birth of the user who is applying for the account to determine if COPPA applies.
If the date of birth indicates that the user is 13 years or older, they can proceed with the account registration process themselves by providing their full name and a valid email address. However,
if the date of birth indicates that the user is under 13 years old (”child”), we do not allow the child to proceed any further, and the child is prompted to request his/her parent to apply for the account.
4.1.2. COPPA Compliance
Parents can apply for an account by providing their full name, email address, and consent to collect their child’s personal information, as outlined in Section 4.1.3 below.
Upon receipt of the parent’s consent, the App allows the parents to add their child’s personal information on the App by logging into their account.
4.1.3. How we verify consent
We collect verifiable consent from parents in a COPPA-compliant way as follows:
1. We send a direct notice to the email address provided by the parent during account registration. If the parent consents to our collection of their child’s personal information, they can reply to our email with the words “I consent.”
2. Upon receipt of the parent’s consent email, we send a confirmation email to the parents outlining how they can add their child’s personal information through their account on the App and how they may revoke their consent.
Parents may revoke their consent at any time by following the steps outlined in our confirmation email or by requesting account termination in accordance with the provisions of Section 8 of our Terms and Conditions.
As the account owner, the parent is responsible for deciding what personal information is shared with the Company or its instructors. The parent is also responsible for
monitoring what user content their child submits through the App and supervising all sessions with the instructor.
We use the account owner’s personal information to:
- To create the account and enable the account owner to securely sign in;
- To obtain verifiable consent and help with recovering any lost password;
- To enable the account owner and to add their child’s personal information to their account and to enable the child to use the Service.
- To send the account owner relevant updates and other important notices about our Services.
4.2. Support Communication Information
When you send any support requests or inquiries to us, we collect and use your personal information, such as your
name, email address, and the content of your message, to:
- Respond to your inquiries and offer customer support services;
- Detect and prevent unauthorized activities on the App.
4.3. Session Information
Our instructors may receive some personal information about our users during the live sessions. All such personal information is only used to deliver
The Mind Sync program to the users, and this information is not used for any other purposes.
4.4. Marketing Information
We collect some personal information you directly submit to us when you subscribe to receive marketing material from us, such as your name and email address and any
personal information you provide us with when you voluntarily participate in our surveys/promotions.
We use this information to:
- Send you marketing material that we think you will find interesting;
- Create new Service offerings or improve our existing Services;
- Fulfill any other purpose specified at the time we collect your information.
You may withdraw your consent at any time by unsubscribing from the marketing emails.
Automatically collected information
4.5. Log, Device, Location, and Cookies Data
When you access the App, we may automatically collect some personal information about you, including but not limited to the following:
- your Internet Protocol (“IP address”),
- your browser type or version,
- the data on the time and date of your visit,
- other data collected through web beacons, pixel tags, and cookies.
We may use this information to:
- Deliver and improve the Service;
- Send you updates and alerts;
- Detect and prevent fraud and protect our users.
We may also use any information we collect for our legal compliance and/or to assert our legal rights or defend any claims.
